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FAQ

General questions

Cashless is a way of paying with an electronic chip that avoids the need for cash and tokens. Online recharging, paying in euro, refunds after the festival, and a cashless XRDS will make your life easier. When you arrive at the festival, you’ll receive a wristband fitted with a chip. It’s waterproof. But be careful not to burn, bend or puncture it.

This chip will contain your topped up money, which will enable you to make purchases at the festival. This bracelet will be the only way to enter and pay at the festival.

 The minimum amount you can top up is €10. You can top up in increments of €5. Your cashless chip has a maximum of €725. At the end of the festival, you can request a refund of your unused credits.

You can check your balance after every payment you make at a terminal or at the Top Up Booth or through your cashless account. You can register for an online cashless account here.

If you still have money left on your bracelet after the festival, you can request a refund of the balance from your online account via the Cashless page on this website (to do this, you need to use your cashless account or create one if you haven’t already done so). 

The application form will be open from 03.00 pm on Tuesday 20 August to 11.59 pm on Tuesday 3 September 2024. A €1 refund fee will apply. No requests will be processed after Tuesday 3 September 2024. After this date, any remaining credit will be permanently lost. 

If you have a problem with your request, please send us an e-mail to cashless@xrds.be before 11.59 pm on Tuesday 3 September 2024 to ensure that your request is processed.

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